All you need to know...
- Age/weight restrictions
Minimum age of 10 years for participants
Minimum weight of 30kg
Maximum weight of 125kg
- Other restrictions
If you have serious neck/back/joint injuries, a heart condition or have recently had surgery then please check with your doctor first.
Not suitable for pregnant woman – sorry ladies but the waist harness isn't suitable for those who are pregnant.
- What should I wear?
Enclosed footwear is a must – think running/hiking shoes or similar. This is no place for high heels or sandals!
In winter - dress similar to how you would to go up the ski field, we'd rather you were toasty warm! If you have them, bring a beanie and thin gloves.
For all seasons - Long sleeves and long pants are recommended – this will make it more comfortable for the harness, it can get chilly in the shade of the forest and sometimes we get sandflies.
Always bring at least one extra layer more than you think you may need – you can leave it in our secure storage area at the base if you decide once you are there that you don't need it for the tour.
We are an ALL WEATHER operation (unless it's unsafe!). Bring a rain jacket if you have one... just in case! The weather is often different than in Queenstown and we operate in pretty much all conditions – you are under the shelter of trees so it doesn't typically get horrid but sometimes a rain coat can be handy - we do have spares on site if needed. If the forecast is for rain you can always bring a change of clothes with you to change into after the trip so you can be totally dry for the trip home.
We provide helmets and gloves for your protection (as well as the harness and all other safety gear of course!)
- Can I bring a camera?
You sure can! Make sure you can keep this secure in a pocket, or have a strap to secure it onto yourself. If you drop anything on the tour we can't retrieve it for you so it would be gone for good.
- What else should I bring?
A bottle of water if you are the thirsty type – you will be away from Queenstown for around 4.5 hours.
Bring a small backpack for your gear if you have one.
***A sense of adventure!!***
- Is there somewhere to store gear on site?
Yes – we have a secure container at the base so if you think you may need it – bring it along and if you decide you don't want it on the actual tour then it can be stored for you (we are talking an extra layer of clothing etc). Don't bring passports, laptops, important documents, your great grandmothers favourite pearls – these things aren't going to make your tour any better and are best left in a hotel safe!
- Will the tour still go if it's raining?
Usually – YES! We operate in pretty much all conditions. If we think the weather (or any other factor) is going to make the tour unsafe then we will let you know and look to book you on the next available tour that suits your schedule. If we cancel the tour and you can't make another time then of course you will be refunded 100%.
- Do I have to pay to make a booking?
Yes – payment in full is required at the time of booking. We run small groups on this tour and we'd hate for someone else to miss out!
- Can I cancel or change my trip booking if I need to?
Yes, but please give us as much notice as you can - we'd love someone else to have the chance to go if you can't.
We will refund 100% for changes/cancellations made at least 24 hours prior to the tour date. There is no refund if you cancel within 24 hours of the tour.
- Where do I get picked up?
In Queenstown, meet us outside Pub on Wharf, across the road from 75 Beach Street (Taj Restaurant). Be there at least 10 minutes PRIOR to your trip time. You'll see our sign written van pull up and our friendly driver will collect you for the drive to Glenorchy. Have your voucher or booking details handy as the driver will check these as you get aboard.
In Glenorchy, meet us outside the Glenorchy Cafe, 25 Mull Street, across the road from the service station. There is a sign here indicating the pick up spot. Again be there 10 minutes prior to the advised pick up time. It depends on traffic as to exactly when we arrive so please be ready but also be a little patient (leave yourself plenty of time if you to get a coffee/refreshment from the cafe – they are often busy and I'm afraid we can't ask everyone else to wait!)
- Do I need experience?
No experience is needed; full training is provided by our friendly guides on our practice line before you start the actual course to make sure you are comfortable with what will happen. There will be a guide at each take off and landing platform, where you will be secured onto the zipline and taken off at the other end – this ensures you are safe and in good hands at all times.
- OTHER QUERIES?
If you have other queries not mentioned above then give us a call – 021 174 4256
or email us firstname.lastname@example.org
Responses may not be instant if we are out on tour so give us 24 hours to get back to you. If your question is regarding a tour today then please call and do leave a message with a number we can contact you on and we will get back to you just as soon as we can.