All you need to know...

I need transport from Queenstown

We do not have our own transport from Queenstown at this time.

There are a couple options depending on your budget and needs - we strongly suggest booking these at the time of making your booking with us as their spaces do also fill.

The easiest is with Info & Track - www.infotrack.co.nz  Phone: +64 (3) 442 9708

Their 8am transport is fine to catch for our 9am trip - they have other options depending on the trip you wish to take:
 - 8am (Queenstown to Glenorchy) for our 9am or 10am trips
 - 11.15am (Queenstown to Glenorchy) for our 1.30 trip
Their return times are 3pm for either of our morning trips, or 6pm for the 1.30pm trip (you need to also book your space for the return journey).

Please put a note when you make your booking with us that you are catching the shuttle so that we can wait for you if they run late.

Info & Tracks price is currently $58pp return.  If you are comparing costs with the other zipline company remember you also have the $46pp gondola charge to add to their prices to get access up there (unless you choose to hike up the hill) and I know you'll find our spectacular scenery worth while both on the drive and the actual zipline trip :)

If you are a group of 4 or more and have to take the afternoon trip and the shuttle is not available for the way back into Queenstown at the end of the day then please ring us as we may be able to accommodate you (for the journey back only - you would need to catch a shuttle out to catch the afternoon trips).

Of course if you want maximum flexibility you can book a taxi/uber or private transport at a much greater cost.

 

Age & Weight restrictions

Minimum age of 10 years for participants. Minimum weight 30kg. Maximum weight 125kg. 

If a participant is under 18 years old but over 16 years old - a guardian or parent must sign on their behalf.

If a participant is under 16 years old - a guardian or parent must accompany them throughout the tour from start to finish. 

The age restriction of 10 years and minimum 30kg has two components:

  1 - If your child is very thin, our harness may not fit properly and they wont be able to participate.  Minimum waist measurement of our harness is 58 cm (23 inches)

  2 - Maturity - our course is set in a natural environment with natural hazards including exposed cliffs.  There are also moving parts on the zipline that can be hazardous.  Please decide if your child is mature enough for this environment.

Participants will be weighed at site and will be turned away without a refund if they do not comply with any of these restrictions.

 

Other restrictions

You must have good mobility, reasonable walking fitness and reasonable ability to grip with your hands.

If you have serious neck/back/joint injuries, a heart condition or have recently had surgery then please check with your doctor first.

Not suitable for pregnant woman – sorry ladies but the waist harness isn't suitable for those who are pregnant. 


What should I wear?

Enclosed footwear is a must – think running/hiking shoes or similar.  This is no place for high heels or sandals!

In winter - dress similar to how you would to go up the ski field, we'd rather you were toasty warm!  If you have them, bring a beanie and thin gloves. 

For all seasons - Long sleeves and long pants are recommended – this will make it more comfortable for the harness, it can get chilly in the shade of the forest and sometimes we get sandflies.  

Always bring at least one extra layer more than you think you may need – you can leave it in our secure storage area at the base if you decide once you are there that you don't need it for the tour.

We are an ALL WEATHER operation (unless it's unsafe!).  Bring a rain jacket if you have one... just in case!  The weather is often different than in Queenstown and we operate in pretty much all conditions – you are under the shelter of trees so it doesn't typically get horrid but sometimes a rain coat can be handy - we do have spares on site if needed.  If the forecast is for rain you can always bring a change of clothes with you to change into after the trip so you can be totally dry for the trip home.

We provide helmets and gloves for your protection (as well as the harness and all other safety gear of course!)

 

Can I bring a camera?

You sure can!  Make sure you can keep this secure in a pocket, or have a strap to secure it onto yourself. 

You are welcome to bring Go Pros on the tour, but they cannot be attached on top of helmets as it is too close to the zipline. Make sure your Go Pro is strapped on well to you.

If you drop anything on the tour we can't retrieve it for you so it would be gone for good.

What else should I bring?

A bottle of water if you are the thirsty type – you will be away from Queenstown for around 6 hours.

Bring a small backpack for your gear if you have one.

***A sense of adventure!!*** 

Is there somewhere to store gear on site?

Yes – we have a secure container at the base so if you think you may need it – bring it along and if you decide you don't want it on the actual tour then it can be stored for you (we are talking an extra layer of clothing etc).  Don't bring passports, laptops, important documents, your great grandmothers favourite pearls – these things aren't going to make your tour any better and are best left in a hotel safe!

Will the tour still go if it's raining?

Usually – YES!  We operate in pretty much all conditions.  If we think the weather (or any other factor) is going to make the tour unsafe then we will let you know and look to book you on the next available tour that suits your schedule.  If WE cancel the tour and you can't make another time then of course you will be refunded 100%.

 Please note, if you have booked with an agent, check their terms and conditions as theirs may differ from ours.

What does Ex Glenorchy mean?

This is our pick locations. All options include ziplining on the same course - an eight line adventure in the wilderness

Zipline ex Glenorchy = self drive to Glenorchy (Allow 1 hour to drive yourself there).  Allow 4 hours Glenorchy to Glenorchy.

Where do I get picked up?

Meet us outside the Glenorchy Cafe, 25 Mull Street, Glenorchy - across the road from the service station. There is a sign here indicating the pick up spot.  Again be there 10 minutes prior to the advised pick up time.  It depends on traffic as to exactly when we arrive so please be ready but also be a little patient (leave yourself plenty of time if you to get a coffee/refreshment from the cafe – they are often busy and I'm afraid we can't ask everyone else to wait!)

View our pick up locations

Do I have to pay to make a booking?

Yes – payment in full is required at the time of booking.  We run small groups on this tour and we'd hate for someone else to miss out!  

Can I cancel or change my trip booking if I need to?

Yes, but please give us as much notice as you can - we'd love someone else to have the chance to go if you can't.  

If you have booked directly through us on one of our standard tours, we will refund 100% for changes/cancellations made more than 24 hours prior to the tour date.  There is no refund if you cancel within 24 hours of the tour, or if you miss your tour for ant reason.  Please note, if you have booked with an agent, check their terms and conditions as theirs may differ from ours.

Group Bookings:
Final numbers are required to be advised 7 days in advance - this final number is the minimum number charged for regardless of the number that turn up.
No refunds given for cancellations within 7 days
Changes within 7 days are subject to availability, if no availability then cancellation policy applies

ALL BOOKINGS:
Paradise Ziplines reserves the right to cancel or amend any tour due to weather or other conditions beyond our control that may interfere with the safe operation of our tour.  Affected customers will be contacted and offered alternative tour times or a full refund.

Do I need experience?

No experience is needed; full training is provided by our friendly guides on our practice line before you start the actual course to make sure you are comfortable with what will happen.  There will be a guide at each take off and landing platform, where you will be secured onto the zipline and taken off at the other end – this ensures you are safe and in good hands at all times.

How much walking is involved?

The tour starts with an uphill walk over uneven ground through beautiful native red beech forest. There is about 100m of elevation gain over 500m of trail.  This walk includes plenty of stops to catch your breath and usually takes around 15-20 minutes, good mobility is required.  There is also a 4 minute undulating walk in the middle of the trip.

OTHER QUERIES?

If you have other queries not mentioned above then email us at  info@paradiseziplines.com and we will get back to you pronto!  This is usually faster than calling as our phones are not always able to be manned so replies to phone messages are often slower than email replies! 

If your question is regarding a tour today then please call and do leave a message with a number we can contact you on and we will get back to you just as soon as we can, but please do ALSO EMAIL.

Terms and Conditions

Zipline Conditions

  •  Please be at your pick up location 10 minutes prior to your departure time
  •  Minimum age is 10 years. 10 - 16 years require parental/guardian consent and must be accompanied by an adult. Young children must be accompanied by 2 adults for supervision at both ends of the ziplines. 
  •  Minimum weight is 30kg, maximum is 125kg

The age restriction of 10 years and minimum 30kg has two components: 

If your child is very thin, our harness may not fit properly and they wont be able to participate.  Minimum waist measurement of our harness is 58 cm (23 inches) 

Maturity - our course is set in a natural environment with natural hazards including exposed cliffs. There are also moving parts on the zipline that can be hazardous.  Please decide if your child is mature enough for this environment.

  •  Closed toes shoes are required - suitable for outdoor walking
  •  Please wear clothing suitable for the outdoors with long sleeves and long pants
  •  We operate in most weather conditions. We operate in the rain. If in doubt please contact us

Cancellation/amendment policy

Individual bookings:

Changes may be made up to 24 hours prior to the trip when booking directly with us. 

  •  A full refund will be given if you need to cancel up to 24 hours prior to the trip
  •  No refund given for cancellations within 24 hours  - Changes within 24 hours are subject to availability - if no availability then the cancellation policy applies
  • If you miss your pick up, no refund will be given

Group Bookings:

  • Final numbers are required to be advised 7 days in advance - this final number is the minimum number charged for regardless of the number that turn up.
  • No refunds given for cancellations within 7 days
  • Changes within 7 days are subject to availability, if no availability then cancellation policy applies

Paradise Ziplines reserves the right to cancel or amend any tour due to weather or other conditions beyond our control that may interfere with the safe operation of our tour.  Affected customers will be contacted and offered alternative tour times or a full refund.

All prices are in New Zealand dollars and include GST (15%).

If you have booked with an agent, please check their terms and conditions and theirs may differ from ours.

Want to work for Paradise Ziplines?

We are currently fully staffed for the 2023 summer season however if you are super enthusiastic about working in the outdoors and sharing a culture of safety and fun with your team mates and our customers then send your resume and an email letting us know why you'd make a great addition to our team to kirsty@paradiseziplines.com. 

We are usually starting our search for additional guides in late August for a late September start for the summer season (and beyond).

Applicants must be legally entitled to work in NZ and already hold relevant visa's etc, I'm sorry but we can not offer sponsorship :(